Refunds & Returns
For more details about shipping timelines, custom orders, and care instructions, check out our FAQ page.
Handmade Items
Due to the nature of our handmade designs, we do not accept returns or exchanges for minor variations in color, shape, or texture. These small differences are part of the charm of handcrafted pieces and are not considered defects.
Damaged or Broken Items
If your item arrives damaged or breaks within 14 days of purchase, we will replace it if available or provide a refund. Please contact us immediately with photos of the damage so we can assist you.
Custom Orders
Custom or personalized items follow the same policy: no returns or exchanges for minor variations. If a custom item arrives damaged, contact us within 14 days for a replacement or refund.
Shipping Issues
If your package is lost or damaged in transit, please reach out to us right away. We’ll work with you to resolve the issue.
Questions
If you have any further questions about these policies or need help with a specific order, visit our Contact page. We’re happy to help!